Nkana Water has communication channels where customers can raise any issues regarding water supply and bills and further report pipe burst and leaks. Contact us at:
Readings are taken once a month on the customer’s premises by our meter readers. The system then calculates the consumption. It will then calculate an invoice as per our water tariffs (available on the website) and the consumer type (residential or non- residential).
Meters are installed for free on properties that have applied for a new connection or meter separation subject to meeting prescribed requirements.
A customer has to report the theft to Zambia Police so that a criminal case is opened. Thereafter, a customer presents the report to our customer service centre who will provide further guidance.
We normally read the black figures on the meter.
Water meters are usually located either outside the property in an underground meter chamber at the property boundary or in the pavement nearby, or inside the property. Internal locations vary, depending on the precise location where the water pipe enters the property.
The meter will remain the property of Nkana Water. We are responsible for reading, maintaining and eventually replacing the meter in the event that it is malfunctioning.
Customers who receive a service from Nkana Water will have meters installed on their premises by the institution subject to availability.
A water meter measures and records the volume of water that passes through it on the way into a customer’s property. They measure the water in cubic meters – one cubic meter is equal to 1,000 litres.
NWSC does offer the service but a customer can only buy water from us subject to availability of the service.
NWSC thrives to provide quality potable water therefore the water is thoroughly treated before being distributed to customers. The water is purified to ensure that drinking water quality specifications are met as mandated by our regulator NWASCO.
Water produced by NWSC is safe for human consumption as it meets the standards as prescribed by regulators in Zambia and beyond.
The time given by our regulator is within 48 hours.
You have to settle the overdue amount plus the reconnection fee as reflected on the disconnection card at any nearest customer service centre or through online payments.
NWSC disconnects water supply when the current bill is due on the 14th of every month. Non-current bills are eligible for disconnection beginning the 1st of every month. Disconnections are done in order to sustain company operations.
Our customer service centres open from 08:00hrs weekdays and closes at 16:00hours and Saturday from 08:00hrs to 12:00hrs.
At any of the customer service centres.
