The Water Sector in Zambia has gone through a major transformation aimed at making it more responsive to the changing needs and concerns of the customers
and the general public.
Nkana Water & Sewerage Company (NWSC) was incorporated in 1998 to provide water and sewerage services in the urban and peri urban
areas of Kitwe, Kalulushi and Chambishi and is jointly owned by Kitwe City Council and Kalulushi Municipal Council. The Company was set up under the Water
Supply and Sanitation Act No. 28 of 1997.
This Act gives mandate to Local Authorities to manage water and sewerage services through their appointed agencies,
in this case NWSC. The company commenced operations in July 2000. NWSC undertook expansion programs, in the period 2004-2007. The Company operated in Chililabombwe,
Chingola, Mufulira, Luanshya and Kabwe, beyond the geographical borders of its original mandate. NWSC reverted to its original operational footprint in October 2007.
In addition to the preceding, the company has undertaken a number of projects to restore the water facilities to its original design capacity.
NWSC envisions being the symbol of excellence in the water and sanitation industry. This strategic plan has been formulated to create internal efficiencies to serve
the customers better, and to collect revenues from customers for services rendered.
The grand strategy is to improve institutional capacities and operational capacities
to match customer expectations for sustainable service delivery.
“To be a symbol of excellence in the water and sanitation industry.”
“To consistently and efficiently provide adequate, safe quality water and sewerage services for the well being of our customers and the environment.”
The core functions of NWSC, in the districts of Kitwe and Kalulushi, are summarized as follows:
- To abstract water from various water sources
- To treat the water to meet Zambia Bureau of Standards specifications for drinking water
- To deliver the treated water to customers
- To collect and treat collected waste water by stabilising all pollutants to (ZEMA) standards
- To return treated waste water supply to the aquatic environment