Frequently Asked Questions

How long does it take to be connected to the NWSC line after payment of new connection?

  • New Connection to NWSC line after payment is done within 14 days

When are the bills delivered?

  • Bill delivery is done after the last day of every month.

At what amount is one liable for disconnection?

  • A customer is liable for disconnection on any amount outstanding for more than 14 days after billing.

How much is the reconnection fee and how long does it take to be reconnected?

  • Reconnection fee for Commercial Customers is ZMW 150.00
  • Reconnection fee for Domestic Customers is ZMW 80.00
  • A property is reconnected within 48 hours after payment.

What is required for one to change the details on the water bill?

  • To change the details on the water bill the customer has to fill in the change of details form and attach the following;
Domestic Customers.
  • Copy of the National Registration Card.
  • Copy of proof of ownership i.e. Title deed, Lease agreement, Letter of Sale.
Commercial Customers
  • Copy of Certificate of incorporation.
  • Copy of Proof of Ownership i.e. Title deed, Lease agreement, Letter of Sale.

When is the billing date?

  • The Billing date is the 15th of every month and an electronic Email is sent.

How much is Leak Detection?

Domestic Customers.
  • Leak Detection is ZMW 100.00
Commercial Customers
  • Leak Detection is ZMW 150.00

How does one apply for new water and Sewer connection?

  • One can apply for new water or sewer connection by filling in the new water or sewer connection form and attach a survey diagram or map for the plot they are applying for new connection. Another option will, fill in the Online Process the bring the remaining paper work. .You Can complete the application by clicking HERE!!!

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