Peri Urban Service Coverage

NWSC has under its coverage a total of 32 peri urban areas, out which 28 are in Kitwe. The Company is currently servicing 14 areas with 12 being in Kitwe covering a total of approximately 260,000 people.
The peri urban areas are serviced through 164 communal points, out of which 85 are water kiosks and 27 communal taps, In Kitwe, 8 areas are also serviced through individual connections.
The company has also increased sanitation access to households through construction of onsite sanitation facilities and 35 public sanitation facilities, Under its Strategic Plan, NWSC intends to extend service coverage to 4 more peri urban areas and improve service delivery in the current areas being serviced as shown below:

NWSC Peri urban service coverage

Peri Urban Areas
Ipusukilo/Musonda47,579Water supply through kiosks, yard connections VIPs built under NWSSP1 Extended water network*,1000 VIPs, Delegated management system Provision of FSM
Kamatipa15,000Inadequate water kiosks VIPs built under NWSSP1Extension of Kiosks * 1000 VIPs, Provision of FSM
Race Course65,885Water supply through kiosks, yard connectionsExtended water network* and delegated management system Pilot sewerage network*
Mulenga32,499Water supply through kiosks, yard connectionsExtended network and delegated management system Pilot sewerage network*
Chipata9,788Water supply through kiosks , yard connectionsExtended water network* and pilot delegated management system
Zamtan6,500Not servicedProvision of water kiosks*
Mwaiseni16,391Serviced through open Upgrade of open kiosks*
Kamakonde3 720Not ServicedProvision of water kiosks*
Kawama25,000Water kiosks, individual connectionsData base cleanup, Social marketing

Peri Urban Areas
Chibote5,800Water kiosksExtension of kiosks* 400 VIPs
Kite6,600Not servicedWater kiosks
Chambishi Peri urban
Twaiteka12,395VIPs constructed under NWSSP11000 VIPs, FSM Upgrade of water network. Delegated Management system
Zambia Railways3,000Not servicedWater kiosk, Behaviour change

Water sources and Kiosk operations

In most of the peri urban areas people use traditional water sources such as shallow wells and streams, Kids Playing with approximately 60% of households in serviced areas using piped water as their main water source for consumption. In the serviced areas, performance of communal piped water points currently averages 48% due various reasons ranging from high vender drop out, long distance to points, operational times, poor customer care and operation and maintenance of kiosks.

Due to the above, kiosks sales are poor as most residents resort to having a connection which is often illegal, buying from an individual connection (both formal and illegal) which is generally more convenient or collecting from leakage points. In some instances, Toilet the vendors have unmetered connection, which poses questions on which connection they sell water from, as they stand to gain more from selling from their individual connection than the kiosk! Some vendors’ sell as little as K5 for the whole month! These low sales have led to high vendor drop out resulting in an average of only 48% of these points operating.

Generally kiosks are in poor state in terms of maintenance (most require a coat of paint!) not to mention the closed kiosks which have a lot of graffiti written on them. This status core projects a bad image of the Company.

Non-Revenue Water

A review of reports and random field visits indicate high NRW from unrepaired leakages along the distribution network and kiosks and Company Profileunbilled individual connections. The distribution leakages are now serving as water sources for communities, who in some instances have made scoop holes as

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